Travel Agents Login
Login and Book; it’s now easier than ever
Blue Holidays now offers travel agents registered as a Virgin Blue travel agent access to use the Blue Holidays travel agent booking system.
If you’re registered with Virgin Blue you can use the login simply by:
- Click on either the Domestic or International booking button from this page
- In the username field, add the letter H before your Virgin Blue agency code
eg. H####### - Enter your new password for Blue Holidays: password
Once you’re logged in you can start booking straight away!
Your login simply serves to track your agency’s commission. Your agency can use your corporate credit card or customer’s credit card to complete the booking. Credit terms are not available with Blue Holidays.
Blue Holidays booking terms and conditions apply.
For more information please visit our Frequently Asked Questions or call please call our friendly Guest Contact Centre consultants on 13 17 43 for assistance.
How do I register?
You need to register with Virgin Blue if you want to access the Blue Holidays booking system.
If you are not registered with Virgin Blue, you can do so from this page.
Frequently Asked Question
If you can’t find answers to your questions here, please call our friendly Guest Contact Centre consultants on 13 17 43 for assistance.
Table of contents
- What types of packages are available through Blue Holidays?
- How can I make a booking with Blue Holidays?
- How do I register?
- Where can I find help with registration, lost login or password, online booking process, online payment, booking confirmation, amendments, and cancellations?
- How will sales incentive payments be paid?
- Will the price quoted to a preferred Blue Holidays Agency be the same as what a consumer would be quoted if they booked direct?
- What is the minimum booking lead time for a Blue Holidays package?
- Does minimum nights stay apply to Blue Holidays bookings?
- Can I use my customer’s credit card to pay for the booking?
- Will Blue Holidays be instant purchase for both Agents and consumers direct to the site?
- Will I expect electronic documents from Blue Holidays at the time of booking?
- How can I change a Blue Holidays booking?
- How can I cancel a Blue Holidays booking?
- Can I request Blue Holidays Guest Contact Centre to help me make a booking for my customers?
- What process needs to be followed if booking a passenger with special needs?
What types of packages are available through Blue Holidays?
Blue Holidays offers holiday packages that allow you to choose a destination within Australia, New Zealand, the Pacific Islands or selected international destinations, and then mix and match the Virgin Blue flights, Pacific Blue and Polynesian Blue flights with the accommodation options that suits your customers. Flights are packaged with a wide range of hotels, "Optional Services" such as transfers, tours, activities, theme parks and insurance options for you to choose from.
How can I make a booking with Blue Holidays?
You need to be a Virgin Blue travel agent in order to make a booking for your customer on Blue Holidays.
How do I register?
You need to register with Virgin Blue if you want to access the Blue Holidays booking system.
If you are not registered with Virgin Blue, you can do so here http://www.virginblue.com.au/Personal/Bookings/Agentscorporate/Register/InfoforTravelAgents/index.htm
Where can I find help with registration, lost login or password, online booking process, online payment, booking confirmation, amendments, and cancellations?
Please email accounts on accounts@blueholidays.com.au
How will sales incentive payments be paid?
Sales incentive payments cheques will be paid every fortnight in line with Virgin Blue Billing periods for all domestic Australian agents. International agents please contact accounts@blueholidays.com.au for information on foreign currency sales incentive payments.
When you use your agency or customer credit card to make a booking via Blue Holidays agent website, the full retail price of the package will be the amount debited on the credit card. The commission will be paid on the base package price (including air, land and other components in the package) excluding taxes
Will the price quoted to a preferred Blue Holidays Agency be the same as what a consumer would be quoted if they booked direct?
Blue Holidays published our recommended retail prices on our website. Travel agents are encouraged to sell our packages at the same retail price.
What is the minimum booking lead time for a Blue Holidays package?
Unless otherwise stated, the minimum booking lead-time is typically 2 days for domestic packages and 3 days for international packages. Some specials may be up to 7 days.
Does minimum nights stay apply to Blue Holidays bookings?
Unless otherwise stated, one minimum nights stay apply. You or your customers are free to pick and choose the hotel and length of stay.
Can I use my customer’s credit card to pay for the booking?
Yes, you may. However, please note that the final amount shown on the itinerary page is the selling price of the package and will be the amount debited on the credit card.
Will Blue Holidays be instant purchase for both Agents and consumers direct to the site?
Yes. All options shown are real-time availability and instantly confirmed upon purchase.
Will I expect electronic documents from Blue Holidays at the time of booking?
Yes, you will receive an email confirming the itinerary you have booked upon confirmation of your purchase. You can then print and send the travel itinerary to your customers. Where applicable, you will also receive further information or vouchers for "Optional Services" booked in the itinerary which you can then forward on to your customers.
How can I change a Blue Holidays booking?
Please note that once a booking is completed and payment has been made, it is non-refundable, non transferable and name changes are not permitted. For permitted amendments, a minimum fee of $60 per person for domestic packages and $75 per person for international packages will apply and additional supplier fees may apply. Please contact our Guest Contact Centre on 13 17 43 for assistance.
How can I cancel a Blue Holidays booking?
A minimum fee of $60 per person for domestic packages and $75 per person for international packages will apply and depending on the time of cancellation, additional supplier fees may apply. For notification within 24 hours prior to departure, the full value of the booking will be forfeited. No cash refund will be provided for cancellations. Any balance is held in credit to be used within 12 months from the date of first purchase. Please note that credit held from a cancelled domestic or international booking can only be applied to a new domestic or international booking respectively, although the new booking need not be to the same destination as the original booking. Please contact our Guest Contact Centre on 13 17 43 for assistance.
Can I request Blue Holidays Guest Contact Centre to help me make a booking for my customers?
Yes, you may. Please note however that the Internet Discount of $30 per person will not apply for your customers when booking via the Blue Holidays Guest Contact Centre 13 17 43.
What process needs to be followed if booking a passenger with special needs?
Blue Holidays is able to accommodate a wide range of special passenger needs. Before you book, please contact our Guest Contact Centre on 13 17 43 to ensure that your passengers requirements can be attended to.
