Frequently Asked Questions
Should our frequently asked questions not be able to provide you with the answer you are looking for, call our friendly Guest Contact Centre consultants on 13 15 16 for assistance.
- What types of packages are available through Blue Holidays?
- How can I book a Blue Holidays package?
- Can I book my holiday in advance?
- Why aren't all holiday packages available all the time?
- What is the minimum booking lead time for a Blue Holidays package?
- Will Blue Holidays charge booking fees when booking a package?
- Can I obtain a quote from Blue Holidays and come back at a later time to confirm my booking?
- How can I pay for a Blue Holidays package?
- How many travellers can be in one booking?
- Do I receive a ticket or confirmation when I book with Blue Holidays?
- How can I change my Blue Holidays booking?
- How can I cancel my booking?
- What should I do if I have special requests?
- Will I be able to use my Velocity points to redeem Blue Holidays packages?
- Will I earn Velocity points when booking a Blue Holidays package?
- How does Virgin Blue, Polynesian Blue and Pacific Blue determine between an infant and a child?
- Can I check-in by using a kiosk with Virgin Blue?
- What web browsers will allow me to make a booking?
For conditions of carrier, please refer to the respective airlines for details.
View Blue Holidays Terms >>
What types of packages are available through Blue Holidays?
Blue Holidays offers holiday packages that allow you to choose a destination within Australia, New Zealand, the Pacific Islands or selected international destinations; then mix and match the Virgin Blue flights with accommodation options. Flights are packaged with a wide range of hotels, "Optional Services" such as transfers, tours, activities, theme parks and insurance options for you to choose from.
How can I book a Blue Holidays package?
You may book by either:
- Visiting www.blueholidays.com.au, search, select and book online with your credit card
- Calling 13 15 16 (Internet Discount of $40 per person will not be applicable when booking via our Guest Contact Centre), or
- Contacting your local travel agent
Blue Holidays Guest Contact Centre operating hours are between 8am and 8pm Monday to Friday (AEST) and between 9am and 5pm (AEST) on Saturday and Sunday.
Can I book my holiday in advance?
A Blue Holidays booking can be made whenever convenient, just as long as the destination is available. We endeavour to make your holiday as affordable as possible so be sure to register to receive our eNewsletters so you can be kept up to date of newly released specials.
Why aren't all holiday packages available all the time?
Blue Holidays only display flights, accommodation, tours, car hire and additional inclusions that are available at the time of your search and booking. Should you be searching for a holiday package advertised by Blue Holidays and not able to locate it, it is likely that the package is sold out. Please select options that are available instead. Please contact our Guest Contact Centre on 13 15 16 if you require assistance.
What is the minimum booking lead time for a Blue Holidays package?
Minimum booking time varies from 7 days to 2 days, depending on the package selected. Typically, domestic packages are 2 days, international packages are 3 days and other specials can be up to 7 days.
Will Blue Holidays charge booking fees when booking a package?
All bookings made via our website will not incur any booking fees. However, if you wish to be assisted by our Guest Contact Centre consultants via 13 15 16, the Internet Discount of $40 per person will not be applicable.
Can I obtain a quote from Blue Holidays and come back at a later time to confirm my booking?
Blue Holidays is an instant purchase booking program. Unless otherwise specified, the itineraries are confirmed in real-time. Prices and packages are not guaranteed until you make a purchase.
How can I pay for a Blue Holidays package?
You may book directly via the Blue Holidays website using your credit card. Cards accepted are MasterCard, VISA, and American Express. Please have your card readily available when booking online. Or call our Guest Contact Centre on 13 15 16 for assistance. Alternatively, you may wish to book through your travel agent where other payment options besides credit card may be available.
How many travellers can be in one booking?
You may book for up to a maximum of 9 travellers which include a maximum of 4 children in a single booking. Please note however that the hotel rates quoted are based on double occupany, i.e. two guests in a room. For enquiries on maximum number of guests allowed per room or special requests such as extra bed, please contact our Guest Contact Centre on 13 15 16.
Do I receive a ticket or confirmation when I book with Blue Holidays?
You will receive an email confirming the itinerary you have booked
upon confirmation of your purchase. Where applicable, you may receive
additional information or vouchers for “Optional Services” booked in
your itinerary. Please print a copy of the itinerary and any other
documents that may be available and always have them on hand during
your travel. You may be required to present these documents at your
accommodation check-in or when redeeming your transfers and / or
tours/activities.
As Virgin Blue, Pacific Blue and Virgin
Atlantic are all e-ticket airlines - a paper ticket is not necessary.
Please keep your confirmation number secure and confidential. You will
need to present this number at check-in on the day of travel, along
with photo identification.
How can I change my Blue Holidays booking?
Please note that once a booking is completed and payment has been made, it is non-refundable, non transferable and name changes are not permitted. For permitted amendments, a minimum fee of $60 for domestic packages and $75 for international packages will apply and depending on the time of amendment, additional supplier fees may apply. Please contact our Guest Contact Centre on 13 15 16 or email enquiries@blueholidays.com.au for assistance.
How can I cancel my booking?
A minimum fee of $60 for domestic packages and $75 for international packages will apply and depending on the time of cancellation, additional supplier fees may apply. For notification within 24 hours prior to departure, the full value of the booking will be forfeited. No cash refund will be provided for cancellations. Any balance is held in credit to be used within 12 months from the date of first purchase. Please note that credit held from a cancelled domestic or international booking can only be applied to a new domestic or international booking respectively, although the new booking need not be to the same destination as the original booking. Please contact our Guest Contact Centre on 13 15 16 or email enquiries@blueholidays.com.au for assistance.
What should I do if I have special requests?
Passenger requiring special assistance e.g. you are travelling with an oxygen bottle, wheelchair, or pet or any other requests, you must contact us on 13 15 16 or email enquiries@blueholidays.com.au where one of our consultants will be happy to assist you. Please note that special requests will be communicated but cannot be guaranteed.
Will I be able to use my Velocity points to redeem Blue Holidays packages?
Yes, you may redeem your Velocity points to obtain a Blue Holidays Voucher. Please contact Velocity to redeem your points and order a voucher. Once you have received your voucher you may contact the Blue Holidays Guest Contact Centre to use your voucher on a holiday booking.
Will I earn Velocity points when booking a Blue Holidays package?
Yes, Velocity points are awarded based on your total package and will be credited to your Velocity account after you have completed your travel.
How does Virgin Blue, Polynesian Blue and Pacific Blue determine between an infant and a child?
Infants should be accompanied by an adult more than 15 years of age or more. An infant is a child from one day up to, but not including, two (2) years old and will travel free. It is not possible to purchase a ticket for an infant less than 2 years of age. The travelling parent or guardian of an infant must nurse the infant on their lap for take-off and landing and or when the seat belt sign is illuminated.
A single adult cannot travel with two children under 2 years of age as each adult can only nurse one infant at any one time.
Proof of age for any travelling infant must be carried at all times - birth certificate or passport will be accepted as form of identification (ID). In the instance when proof of ID cannot be provided when requested, airport staff may / can refuse boarding.
Virgin Blue Boeing 737 aircraft are not fitted with bassinets, so all infants and children up to 2 years must be travelling with a guardian or parent (seated on the lap of the adult). A baby car seat will not be permitted on board any aircraft and should be checked in as baggage.
Children are classified as persons between the ages of 2 and 11 years inclusive. A child's fare is not the same as an adult fare - a child fare is the same as an adult fare, only the AU dep tax will be the differentiator between adult/child fares. A child must occupy a paid seat and cannot be carried on the lap of an adult.
Can I check-in via the web or by using a Virgin Blue check-in kiosk?
You can check-in via the web or at our newly appointed convenient check-in kiosks available for all Virgin Blue domestic Australia guests . Please ensure you have a copy of your airline itinerary with you or your airline booking reference number, as the web check-in and check-in kiosks require this information as confirmation.
What web browsers will allow me to make a booking?
The Blue Holidays website is designed to work with most modern web browsers, including Microsoft Internet Explorer version 5.0 and above, Mozilla Firefox and Safari, both on Mac and PC environments. Please contact our Guest Contact Centre on 13 15 16 if you have difficulties and would like to make a booking.